Open Koopo Payouts
In the seller dashboard, choose Koopo Payouts. Scroll within the navigation panel if the entry is below the visible area.
Understand the summary
Available in Stripe and Pending in Stripe describe balances from the connected Stripe account. Recorded seller balance is Koopo’s commerce ledger and can differ from those balances. None of these figures alone confirms bank arrival.
Actual local website explanation, cropped to exclude balances and account identifiers.
The order summary also separates Awaiting payout eligibility, Eligible for transfer, and Transferred to Stripe. A transfer recorded in Koopo is not the same as a completed bank payout.
Why money can be pending
Review the order’s payout status and your connected account’s requirements. Order eligibility, transfer to Stripe, and bank payout are separate stages; use the explanations shown for your order rather than treating every pending amount as immediately withdrawable.
Check the payout schedule
The inspected website screen states that manual Koopo withdrawal requests are not enabled. It directs connected sellers to Stripe for their payout schedule.
Choose Visit Express Dashboard to review the connected account. Disconnect is a separate account action, not a withdrawal button; do not use it to request payment.
Local website capture. Neither button was activated, and no account change or transaction was performed.
Read historical records carefully
In Order earnings, a Transferred to Stripe status records a transfer, not bank arrival. In Withdrawal history, older records marked Recorded complete can also say Bank arrival not verified. Use the Stripe Express Dashboard to check the bank payout status.
Verification scope: the local Koopo Payouts screen and its explanatory text. Stripe dashboard access, live account eligibility, payout timing, and bank receipt were not tested. Screens may differ by environment or account configuration.
Get help safely
When contacting support, provide the Koopo order number and the visible payout status. Never send passwords, verification codes, full card numbers, bank credentials, or identity documents.