Find your purchase
Sign in with the same account used at checkout. Open your account orders or the available ticket area and select the matching event.
Review the event details
Confirm the event date, time zone, place, attendee instructions, and ticket status before traveling.
Protect the ticket
Do not publish or share the QR code, barcode, ticket code, or transfer link. A copied code can create problems at check-in.
Screenshot needed: A purpose-built test ticket with its code, QR image, name, email, order number, and transfer token fully obscured.
If the ticket is missing
Check that checkout completed under the correct account and review the matching order. Contact support with the Koopo order number, but never send card information or an unobscured ticket code.