Find your purchase
Sign in with the same account used at checkout. Open Account from the website footer, then choose Tickets in the account navigation. The page heading is My Tickets. Use Orders in the same navigation to look for the matching purchase.
Actual local website example with no tickets in this account. This is the empty state, not a purchased ticket or proof of an unsuccessful payment. No purchase was made for this capture.
The seller dashboard’s Tickets entry is for managing ticket sales, not this customer ticket area.
Review the event details
Confirm the event date, time zone, place, attendee instructions, and ticket status before traveling.
Protect the ticket
Do not publish or share the QR code, barcode, ticket code, or transfer link. A copied code can create problems at check-in.
A populated ticket, its detail screen, and venue check-in still need a purpose-built test example. This guide verifies the website navigation and empty state only.
If the ticket is missing
Check that checkout completed under the correct account and review the matching order. Contact support with the Koopo order number, but never send card information or an unobscured ticket code.
Do not buy again solely because No tickets found yet appears. First confirm the order status and ask support to investigate if a completed purchase is missing.